DoubleScreen gives your helpdesk realtime Screensharing capabilities on iOS Devices (iPads and iPhones). you can even assist Grandma with her iPad or iPhone
How does it work?
Well,Its as simple as 1, 2, 3...
Step 1
If you are a support agent Go to Doublescreen.com and create a new support session.
Step 2
send the session id to the user you want to support, by email, voice , or SMS Text message
Step 3
Once the user enters the session, for 20 minutes, you can now safely , and securely , see ONLY the screens the user wants you to see.in realtime.
Does DoubleScreen Record a video of my screen?
Because of Apples Security features on iOS, we cannot record or stream a live view of your device.